Frequently Asked Questions
How Do You Supply Your Quilting Fabric?
Our Cotton Quilting Fabrics are available to purchase by the Fat Quarter (FQ), which measures 50cm long x 56cm wide.
For Multiple FQ's of the same design you will receive a continuous length of fabric.
1 FQ = 56cm wide x 50cm long
2 FQ's = 112cm wide x 50cm long
3 FQ's = 112cm wide x 75cm long
4 FQ's = 112cm wide x 100cm long
5 FQ's = 112cm wide x 125cm long
6 FQ's = 112 cm wide x 150cm long
7 FQ's = 112cm wide x 175cm long
8 FQ's = 112cm wide x 200cm long etc
Cotton Quilting Fabrics are generally 112 cm wide, selvage to selvage.
All our fabrics are carefully cut by us using either rotary blades or scissors. We endeavour to be as accurate as humanly possible!
How Do You Supply Your Dress Fabrics?
Our Dress Fabrics are available to purchase by the quarter metre by the width of the fabric.
Dress Fabrics are generally either 115cm wide or 150cm wide. Each fabric will have information on its width, fabric content & any guidance notes.
For multiple quarter lengths you will receive a continuous length of fabric:
1 Quarter Metre = 25cm
2 Quarter Metres = 50cm
3 Quarter Metres = 75cm
4 Quarter Metres = 100cm
5 Quarter Metres = 125cm
6 Quarter Metres = 150cm
7 Quarter Metres = 175cm
8 Quarter Metres = 200cm etc
If you have any questions we would love to hear from you!
What Are Your Delivery Charges & How Will My Order Be Posted?
For UK Mainland Deliveries: UK Mainland excludes delivery to Northern Ireland. For postage to Scottish Highlands, Channel Islands, Isle of Wight please contact me for postage details prior to making an order.
Most of our Buttons are sent free delivery - there are a small selection where their weight is heavy and Free Delivery is NOT included.
Orders upto £19.99 postage is £3.50 sent first class Royal Mail. (Depending on weight).
Note: Customers selecting Royal Mail postage please be aware this is an uninsured and untracked service, and is ordered at your own risk. If any such consignments go astray, we will not be able to refund these or offer a replacement. Customers are therefore advised to place orders using tracked postage to avoid any risk of loss.
Tracked postage on orders upto £19.99 is £6.95.
Orders between £20.00 and £49.99 postage is £6.95 and sent Royal Mail First Class. (Unless heavy or bulky then may be sent by courier).
Orders between £50.00 and £74.99 and sent Royal Mail First Class signed for. (Unless heavy or bulky then may be sent by courier).
Orders over £75.00 are posted FREE DELIVERY to Mainland UK (including the Isle of Man)
We aim to post orders within 48 hours or sooner, except for weekends & Bank Holidays.
If your order is bulky / heavy / large we reserve the right to post the most economical and safest way.
Should there be any delay in posting, eg due to peak demand (Christmas etc) we will notify you as soon as possible.
Can I visit your shop?
We are now an on line only business, having closed our 'bricks & mortar' shop down in Culcheth after 34 years. Sorry but visitors are not allowed in the warehouse.
CLICK & COLLECT Service
The Click & Collect option is only available if you are able to collect from WA3 4EH. CPS Centre, Culcheth, Warrington. Cheshire. Otherwise you should choose one of the postage options.
Will You Post Abroad?
Due to the increased bureauocracy for shipping to the EU & Internationally we have decided not to ship outside the UK. My apologies.
How Can I Pay For My Order?
We accept payment through Paypal.
Payment can be made via Paypal using your Paypal account or any debit or credit card. The checkout is powered by Paypal so you can be assured it is safe and secure. We never see any of the details you enter at the checkout except your name and address and the items you purchased.
Can I Return The Items - I've Changed My Mind?
We are sure you will be happy with your purchase. If this is not the case we offer a fair returns policy, we ask that you NOTIFY us of your reason and intent to return yoyr goods within 14 days of purchase, we will happlily refund you (minus postage costs). Goods are returned at your cost.
Please note that any cut lengths of fabric, ribbon ot trims cannot be returned or exchanged.
Please ensure your name and address, purchase date and order number are enclosed with your returned goods. You must obtain a proof of posting at the post office as we are unable to accept responsibility for parcels lost in transit.
If the returned goods have been used or are not in a resaleable condition we will refuse to refund or exchange, or if we were not notified prior to their return.
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